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Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
Collections Management EU
Collections Management USA 1
Collections Management USA 2
Collections Management UK
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

  • 2025-03-28 14:13 UTC:  

    In order to improve the quality of our service, some maintenance operations will be performed on Thursday, April 10th.

    Start of migration: between 08:00 AM and 09:00AM (UTC+1)

    Migration window: Estimated to be around 60 minutes. The cutoff of whole production with all services stopped should not last more than 30 minutes.

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Environment D

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 99.82%

Environment E

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 99.99%

Environment F

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Environment G

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Environment J

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Environment K

Service availability

  • 2025-04-02 09:11 UTC:  

    Resolved/Monitoring - 16:50 UTC
    The issue has been confirmed as permanently reolved by our E-Signature provider. Esker teams continue to work on fixing the remaining impacted documents.

    Resolution in progress - 14:00am UTC
    Our E-signature provider has identified and fixed the issue. For all remaining documents still in failed or in to validate state following this outage, Esker teams are mobilized to find a global corrective measure.

     

    Identified - 07:00am UTC
    We encounter an issue with our E-signature provider Sovos, who is reporting intermittent issues that may be impacting Esker services.
    We are actively working with our provider to resolve the problem, in the mean time our provider is recommending to retry any pending transactions until they process successfully, we are monitoring the situation on Esker side and we will handle documents in case of failures.
     

Web Interface
Inbound Documents
Document Processing
2025-04-02 09:11 UTC :
Esker teams are working on fixing the remaining impacted documents
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Collections Management EU

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Collections Management USA 1

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Collections Management USA 2

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%

Collections Management UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2025
January 2025: 100%