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Live data on system performance and up-to-the minute information on planned maintenance.

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Environment C
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TermSync Europe
TermSync USA
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Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

  • 2024-04-19 21:48 UTC:  UPDATE - The repair is currently with the local exchange carrier (LEC), and we are waiting on their analysis. We apologize for any inconvenience and appreciate your continued patience with this issue. 

    2024-04-19 21:03 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident for additional troubleshooting and isolation. Thank you for your patience.

    2024-04-19 20:07 UTC: NEW - For about 1000 of our toll-free numbers, they were down (ringing busy or other not available error) from 2 PM CDT yesterday, April 18th to 1 PM CDT today, April 19th. However, there was a period from 10:15 PM CDT to midnight when the circuit was available and calls were received after the first repair attempt.  

    With continued monitoring of our circuits, we have noticed additional toll-free numbers starting to fail.  The original reported incident of those 1000 numbers should be up and currently receiving fax traffic.  

    However, additional toll-free numbers could be down (ringing busy or other not available error) starting around 1:15 PM CDT, today, April 19th.

    Our Telcom Carrier has been reengaged and they are currently investigating.  

    Thank you for your continued patience.


    2024-04-19 19:09 UTC: UPDATE - Our Telcom Carrier has confirmed repairs are complete and the issue should be resolved since approximately 1:15 PM CDT. We will continue to monitor to ensure this is the case. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    2024-04-19 18:11 UTC: UPDATE - We are beginning to see a stabilization of the faxing service. We will continue to monitor as our provider continues to resolve. 

    2024-04-19 18:11 UTC: UPDATE -  Our Telecom Carrier is currently in the midst of repair. They are continuing to work on their interface replacement. Thank you for your continued patience.

    2024-04-19 17:01 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement. Our account team is also continuing to investigate possible alternative options to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 16:05 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement that was supposed to happen this morning.  Additionally, our account team is also investigating possible alternative options in order to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 15:03 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 14:23 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 13:27 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution (ETA 13:30 UTC). Thank you for your patience.

    2024-04-19 08:10 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 21:19 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 20:36 UTC: We are currently experiencing an issue regarding inbound faxing, which may result in service unavailability. You may see a route failure error code on US inbound toll free numbers, but not US local numbers.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 99.94%

Environment D

Service availability

  • 2024-04-19 21:48 UTC:  UPDATE - The repair is currently with the local exchange carrier (LEC), and we are waiting on their analysis. We apologize for any inconvenience and appreciate your continued patience with this issue. 

    2024-04-19 21:03 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident for additional troubleshooting and isolation. Thank you for your patience.

    2024-04-19 20:07 UTC: NEW - For about 1000 of our toll-free numbers, they were down (ringing busy or other not available error) from 2 PM CDT yesterday, April 18th to 1 PM CDT today, April 19th. However, there was a period from 10:15 PM CDT to midnight when the circuit was available and calls were received after the first repair attempt.  

    With continued monitoring of our circuits, we have noticed additional toll-free numbers starting to fail.  The original reported incident of those 1000 numbers should be up and currently receiving fax traffic.  

    However, additional toll-free numbers could be down (ringing busy or other not available error) starting around 1:15 PM CDT, today, April 19th.

    Our Telcom Carrier has been reengaged and they are currently investigating.  

    Thank you for your continued patience.


    2024-04-19 19:09 UTC: UPDATE - Our Telcom Carrier has confirmed repairs are complete and the issue should be resolved since approximately 1:15 PM CDT. We will continue to monitor to ensure this is the case. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    2024-04-19 18:11 UTC: UPDATE - We are beginning to see a stabilization of the faxing service. We will continue to monitor as our provider continues to resolve. 

    2024-04-19 18:11 UTC: UPDATE -  Our Telecom Carrier is currently in the midst of repair. They are continuing to work on their interface replacement. Thank you for your continued patience.

    2024-04-19 17:01 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement. Our account team is also continuing to investigate possible alternative options to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 16:05 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement that was supposed to happen this morning.  Additionally, our account team is also investigating possible alternative options in order to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 15:03 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 14:23 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 13:27 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution (ETA 13:30 UTC). Thank you for your patience.

    2024-04-19 08:10 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 21:19 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 20:36 UTC: We are currently experiencing an issue regarding inbound faxing, which may result in service unavailability. You may see a route failure error code on US inbound toll free numbers, but not US local numbers.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
  • 2024-04-18 15:10 UTC:  

    In order to improve the quality of our service, some scheduled maintenance intervention is planned to be performed on a switch equipment in our data center on Saturday April 20th, from 07:00 AM to 10:00 AM (UTC). During this period, no impact is expected.

     

  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 99.92%

Environment E

Service availability

  • 2024-04-19 21:48 UTC:  UPDATE - The repair is currently with the local exchange carrier (LEC), and we are waiting on their analysis. We apologize for any inconvenience and appreciate your continued patience with this issue. 

    2024-04-19 21:03 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident for additional troubleshooting and isolation. Thank you for your patience.

    2024-04-19 20:07 UTC: NEW - For about 1000 of our toll-free numbers, they were down (ringing busy or other not available error) from 2 PM CDT yesterday, April 18th to 1 PM CDT today, April 19th. However, there was a period from 10:15 PM CDT to midnight when the circuit was available and calls were received after the first repair attempt.  

    With continued monitoring of our circuits, we have noticed additional toll-free numbers starting to fail.  The original reported incident of those 1000 numbers should be up and currently receiving fax traffic.  

    However, additional toll-free numbers could be down (ringing busy or other not available error) starting around 1:15 PM CDT, today, April 19th.

    Our Telcom Carrier has been reengaged and they are currently investigating.  

    Thank you for your continued patience.


    2024-04-19 19:09 UTC: UPDATE - Our Telcom Carrier has confirmed repairs are complete and the issue should be resolved since approximately 1:15 PM CDT. We will continue to monitor to ensure this is the case. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    2024-04-19 18:11 UTC: UPDATE - We are beginning to see a stabilization of the faxing service. We will continue to monitor as our provider continues to resolve. 

    2024-04-19 18:11 UTC: UPDATE -  Our Telecom Carrier is currently in the midst of repair. They are continuing to work on their interface replacement. Thank you for your continued patience.

    2024-04-19 17:01 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement. Our account team is also continuing to investigate possible alternative options to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 16:05 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement that was supposed to happen this morning.  Additionally, our account team is also investigating possible alternative options in order to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 15:03 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 14:23 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 13:27 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution (ETA 13:30 UTC). Thank you for your patience.

    2024-04-19 08:10 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 21:19 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 20:36 UTC: We are currently experiencing an issue regarding inbound faxing, which may result in service unavailability. You may see a route failure error code on US inbound toll free numbers, but not US local numbers.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
  • 2024-04-18 15:10 UTC:  

    In order to improve the quality of our service, some scheduled maintenance intervention is planned to be performed on a switch equipment in our data center on Saturday April 20th, from 07:00 AM to 10:00 AM (UTC). During this period, no impact is expected.

     

  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 99.85%

Environment F

Service availability

  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

Environment G

Service availability

  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 99.99%

Environment H

Service availability

  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

Environment J

Service availability

  • 2024-04-19 21:48 UTC:  UPDATE - The repair is currently with the local exchange carrier (LEC), and we are waiting on their analysis. We apologize for any inconvenience and appreciate your continued patience with this issue. 

    2024-04-19 21:03 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident for additional troubleshooting and isolation. Thank you for your patience.

    2024-04-19 20:07 UTC: NEW - For about 1000 of our toll-free numbers, they were down (ringing busy or other not available error) from 2 PM CDT yesterday, April 18th to 1 PM CDT today, April 19th. However, there was a period from 10:15 PM CDT to midnight when the circuit was available and calls were received after the first repair attempt.  

    With continued monitoring of our circuits, we have noticed additional toll-free numbers starting to fail.  The original reported incident of those 1000 numbers should be up and currently receiving fax traffic.  

    However, additional toll-free numbers could be down (ringing busy or other not available error) starting around 1:15 PM CDT, today, April 19th.

    Our Telcom Carrier has been reengaged and they are currently investigating.  

    Thank you for your continued patience.


    2024-04-19 19:09 UTC: UPDATE - Our Telcom Carrier has confirmed repairs are complete and the issue should be resolved since approximately 1:15 PM CDT. We will continue to monitor to ensure this is the case. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    2024-04-19 18:11 UTC: UPDATE - We are beginning to see a stabilization of the faxing service. We will continue to monitor as our provider continues to resolve. 

    2024-04-19 18:11 UTC: UPDATE -  Our Telecom Carrier is currently in the midst of repair. They are continuing to work on their interface replacement. Thank you for your continued patience.

    2024-04-19 17:01 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement. Our account team is also continuing to investigate possible alternative options to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 16:05 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement that was supposed to happen this morning.  Additionally, our account team is also investigating possible alternative options in order to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 15:03 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 14:23 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 13:27 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution (ETA 13:30 UTC). Thank you for your patience.

    2024-04-19 08:10 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 21:19 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 20:36 UTC: We are currently experiencing an issue regarding inbound faxing, which may result in service unavailability. You may see a route failure error code on US inbound toll free numbers, but not US local numbers.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

Environment K

Service availability

  • 2024-04-19 21:48 UTC:  UPDATE - The repair is currently with the local exchange carrier (LEC), and we are waiting on their analysis. We apologize for any inconvenience and appreciate your continued patience with this issue. 

    2024-04-19 21:03 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident for additional troubleshooting and isolation. Thank you for your patience.

    2024-04-19 20:07 UTC: NEW - For about 1000 of our toll-free numbers, they were down (ringing busy or other not available error) from 2 PM CDT yesterday, April 18th to 1 PM CDT today, April 19th. However, there was a period from 10:15 PM CDT to midnight when the circuit was available and calls were received after the first repair attempt.  

    With continued monitoring of our circuits, we have noticed additional toll-free numbers starting to fail.  The original reported incident of those 1000 numbers should be up and currently receiving fax traffic.  

    However, additional toll-free numbers could be down (ringing busy or other not available error) starting around 1:15 PM CDT, today, April 19th.

    Our Telcom Carrier has been reengaged and they are currently investigating.  

    Thank you for your continued patience.


    2024-04-19 19:09 UTC: UPDATE - Our Telcom Carrier has confirmed repairs are complete and the issue should be resolved since approximately 1:15 PM CDT. We will continue to monitor to ensure this is the case. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    2024-04-19 18:11 UTC: UPDATE - We are beginning to see a stabilization of the faxing service. We will continue to monitor as our provider continues to resolve. 

    2024-04-19 18:11 UTC: UPDATE -  Our Telecom Carrier is currently in the midst of repair. They are continuing to work on their interface replacement. Thank you for your continued patience.

    2024-04-19 17:01 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement. Our account team is also continuing to investigate possible alternative options to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 16:05 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. They are continuing to work on their interface replacement that was supposed to happen this morning.  Additionally, our account team is also investigating possible alternative options in order to get these TFNs back to receiving traffic. Thank you for your continued patience.

    2024-04-19 15:03 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 14:23 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is currently in the midst of repair. You can expect an update within approximately one hour. Thank you for your continued patience.

    2024-04-19 13:27 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution (ETA 13:30 UTC). Thank you for your patience.

    2024-04-19 08:10 UTC: UPDATE - Our Telecom Carrier identified the root cause of the problem and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 21:19 UTC: UPDATE - Our telecom carrier has been notified in regards to this incident and is continuing to work towards a resolution. Thank you for your patience.

    2024-04-18 20:36 UTC: We are currently experiencing an issue regarding inbound faxing, which may result in service unavailability. You may see a route failure error code on US inbound toll free numbers, but not US local numbers.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
  • 2024-04-17 12:14 UTC:  

    This statement only concerns customers that submit invoices to Chorus Pro portal.
    In order to perform a technical upgrade, Chorus Pro, the platform for French public administration e-invoicing, has communicated about an exceptional maintenance operation planned from Friday, April 26th at 5:00 PM UTC to Monday, May 13th at 5:00 AM UTC.

    New invoices posting will still be possible but their publication to Chorus Pro portal will be put on hold during maintenance operation and will progressively resume once Chorus Pro services are back.
    Please keep posted to portail.chorus-pro.gouv.fr
     


    Cette annonce concerne uniquement les clients soumettant des factures sur le portail Chorus Pro.
    Afin d'effectuer une mise à niveau technique, Chorus Pro, la plateforme de facturation électronique de l'administration publique française, a annoncé une opération de maintenance exceptionnelle prévue du vendredi 26 avril 2024 à 19h00 au lundi 13 mai 2024 à 07h00 (heure de Paris).

    La soumission de nouvelles factures sera toujours possible mais leur publication sur le portail Chorus Pro sera mise en attente pendant toute la durée des opérations de maintenance, et reprendra progressivement une fois les services Chorus Pro rétablis.
    Restez informés sur portail.chorus-pro.gouv.fr

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

TermSync EUROPE

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

TermSync USA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%

TermSync UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2024
February 2024: 100%