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Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
Collections Management CANADA
Collections Management EU
Collections Management USA 1
Collections Management USA 2
Collections Management UK
Sourcing EU
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.95%

Environment D

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 99.98%
12-month average: 99.96%

Environment E

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 99.96%
12-month average: 99.92%

Environment F

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Environment G

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.98%

Environment J

Service availability

  • 2026-05-02 13:22 UTC:  [Monitoring] - Esker's platform team will continue to monitor for any reoccurrences.

    [Identified & Resolved]: Esker's platform team has identified and resolved the issue of missing email attachments when submitting to an inbound email channel.

    Investigating: We understand how disruptive this issue can be to your workflow, and we’re truly sorry for any interruptions this may have on your workflow. Our engineering team is still actively investigating the root cause and working to resolve it as quickly as possible. We’ll keep you updated as soon as we have more details. Thank you for your patience and for sticking with us. 

    2026-05-01 19:50 UTC: Investigating: Thank you for your continued patience on this issue as we continue to investigate and identify a fix for this issue. We will continue to provide you with additional updates as we work to resolve this issue.

    2026-04-30 21:17 UTC: Investigating: Our team is still actively researching this issue. We’re working to identify the root cause and will share an update as soon as we have more information. We appreciate your patience and will keep you informed as we make progress.

    2026-04-30 14:44 UTC: Investigating:  Our emergency team is continuing their investigation of the issue related to missing email file attachments.  Thank you for your patience.  

    2026-04-29 22:00 UTC: Investigating: Continued investigation into ongoing issue with email file attachments missing in Esker on Demand. We appreciate your patience.

    2026-04-29 18:00 UTC:  We are currently experiencing an issue with our Esker on Demand platform which may result in partial service disruption. Users have reported an issue with email submissions into the platform missing the attachments.

    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.



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  • 2026-05-02 13:24 UTC:  [Monitoring] - Esker's platform team will continue to monitor for any reoccurrences.

    [Identified & Resolved]: Esker's platform team has identified and resolved the Web Access performance degradation.

    Identified: We have identified the root cause and have implemented measures to mitigate the impact while we are working on a permanent resolution.

    2026-05-01 21:15 UTC: Investigating: We understand how disruptive this issue can be to your workflow, and we’re truly sorry for any interruptions this may have on your workflow. Our engineering team is still actively investigating the root cause and working to resolve it as quickly as possible. We’ll keep you updated as soon as we have more details. Thank you for your patience and for sticking with us. 

    2026-05-01 17:39 UTC: We are currently experiencing an issue with our Esker on Demand platform when clicking on a form some users are getting signed out.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.
Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.98%

Environment K

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.98%

Collections Management CANADA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Collections Management EU

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Collections Management USA 1

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Collections Management USA 2

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Collections Management UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%

Sourcing EU

Environment Uptime

March 2026
February 2026: 100%
12-month average: 99.99%